微信截图黑屏拖动鼠标显示绿色框,截图显示POS和RGB的绿框,截图失效跟随鼠标显示绿框
<p style="color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><span style="font-weight: bold; font-size: 12pt;">故障现象:</span><br><br></p><p style="color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><span style="font-size: 12pt; font-family: 微软雅黑;">近期有用户反馈,只要使用截图软件屏幕就会变黑(微信截图ALT+A,QQ截图等),并出现下面情形,跟随鼠标出现绿框,并且键盘上面的prtsc(PrtscScreen)键失效</span></p><p style="color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"> </p><p style="color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><img src="https://webdoc.lenovo.com.cn/lenovowsi/new_cskb/uploadfile/20210706000304823001.png" style="cursor: pointer; border: 0px; max-width: 100%; height: auto !important;"><img src="https://webdoc.lenovo.com.cn/lenovowsi/new_cskb/uploadfile/20210706000304672002.png" style="cursor: pointer; border: 0px; max-width: 100%; height: auto !important;"><br><br><img src="https://webdoc.lenovo.com.cn/lenovowsi/new_cskb/uploadfile/20210706000304648003.jpg" style="cursor: pointer; border: 0px; max-width: 100%; height: auto !important;"><br><br><br><br><br><br><br><br></p><p style="color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><br><span style="font-weight: bold; font-size: 12pt;">原因分析:</span><br><br></p><p style="color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><span style="font-size: 12pt; font-family: 微软雅黑;">核实电脑里是否安装了大黄蜂云课堂播放器软件。大黄蜂看视频时用qq或者微信截图就是会出现这个情况,视频关闭就恢复正常。其他视频播放器没有影响。软件冲突,软件商优化问题。</span></p><p style="color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"> </p><p style="color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><img src="https://webdoc.lenovo.com.cn/lenovowsi/new_cskb/uploadfile/20210706000732153001.png" style="cursor: pointer; border: 0px; max-width: 100%; height: auto !important;"><br><br><img src="https://webdoc.lenovo.com.cn/lenovowsi/new_cskb/uploadfile/20210706000732268002.png" style="cursor: pointer; border: 0px; max-width: 100%; height: auto !important;"><br><br><br><br></p><p style="color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><br><span style="font-weight: bold; font-size: 12pt;">解决方案:</span></p><p style="color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255); font-size: 12pt;">关闭视频或者退出此软件后台运行,即可恢复qq微信截图功能。此现象非系统问题,需要软件商进行优化更新来解决。</p> SF页:
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